OUR POLICIES

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  • Anti-Money Laundering and Eradication of Terrorism Financing

In compliance with Bank Indonesia Regulation number 14/3/PBI/2012 concerning the ANTI-MONEY LAUNDERING AND PREVENTION OF TERRORISME FINANCING PROGRAMME for Payment System Service Providers other than Banks, PT SYDECO has established a Policy using risk-based approach to prevent money laundering and defining the responsibilities of the Board of Directors and of the Commissioner.

The Policy and Procedures have been adopted by the Board of Directors the 2nd day of July 2017.

  • ELECTRONIC FUNDS TRANSFER POLICY

The activity of Electronic Funds Transfer of PT SYDECO is exclusively conducted through the Secure System of Payment that PT SYDECO has created and which is named SSP©.

The primary goals of this policy are too ensure that the use of Electronic Funds Transfer (EFTs) to receive and remit funds are initiated, executed and handled in a secure manner and to ensure adequate internal and banking controls are maintained. Factors of this policy include security, efficiency, cost effectiveness, the type of transfer requested and the methods used to communicate instructions with the SSP©’s banks (banks in which PT SYDECO has an account exclusively used for SSP©.

The Policy and Procedures have been adopted by the Board of Directors the 5th day of July 2017.

  • BUSINESS CONTINUITY PLANNING

PT SYDECO recognizes the need to prepare for unexpected events such as natural or human-caused disasters, as well as the need to return the Company as quickly as possible to its normal operations should such events occur. This policy delineates the responsibilities to respond to emergencies, to ensure that critical functions are maintained or restored in a timely manner. All Company’s staff should familiarize themselves with their department or business continuity and disaster recovery plan, as well as the Company emergency plan.

The Policy and Procedures have been adopted by the Board of Directors the 5th day of July 2017.

  • CONSUMER PROTECTION POLICY

Consumer Protection principles include: a. equitable and fair treatment; b. transparency; c. protection of Consumer’s data and/or information; and d. effective handling and settlement of complaints.

The Policy and Procedures have been adopted by the Board of Directors the 5th day of July 2017.